Dear library,
This is just a small note to suggest a way to improve my experience of the John Rylands University Library. I personally do not appreciate being referred to on tannoy announcements as a "customer" of the library. This adds further weight to the impression that my education is a commodity and I am merely a consumer.
I am not sure why the library has decided to start calling us "customers". I would prefer to be called a "library user". Even being called a "guest" would be more palatable. But what I am not, and never will be, is a customer of this library.
Yours faithfully,
Eric Frobisher
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